12/16/2026: From Patient Experiences to Measurement: Developing a Novel Measure of Patient–Clinician Connectedness

Wednesday, December 16, 2026

9 - 10 AM HST | 12 - 1 PT | 2 - 3 PM CT | 3 - 4 PM ET

Webinar Navigation

Photo of Jennifer Zamudio, Speaker

About the webinar:

This presentation will explore how patients experience connectedness with their clinicians and how these experiences can inform the development of a novel patient-centered outcome measure. Drawing from research on healthcare work systems and clinician well-being, a large qualitative study of hospitalized patients, and ongoing measurement development, we will examine how patient perspectives can be translated into measurable dimensions of patient–clinician connectedness. The talk will highlight key considerations in developing a measure from qualitative findings, including item generation, content validity, and cognitive interviewing. It will also discuss how measurement can support future human factors research examining the influence of healthcare work-system design on patient–clinician relationships.

Learning Objectives

At the completion of this activity, the learner will be able to:

  • Describe how healthcare work-system factors can influence patient-clinician interactions

  • Explain how patient qualitative accounts, expert review, and cognitive interviewing inform the development of a patient-centered outcome measure
  • Discuss how measures of patient-clinician connectedness can inform future research on healthcare work-system design and patient-clinician relationships

Speaker: Jennifer Zamudio, BS, PhD Candidate

Jennifer (Jen) Zamudio is a final year PhD candidate in Industrial and Operations Engineering at the University of Michigan, advised by Dr. X. Jessie Yang in the Interaction & Collaboration Research Lab. Her research brings together human factors engineering, organizational psychology, and measurement science to understand how to design better systems that make meaningful connection at work more possible. Her research has been funded by the NIH’s Agency for Healthcare Research and Quality (AHRQ), the Rackham Graduate School, and the Center for Measurement Justice. Prior to this she received her Bachelor’s degree in Psychology from CSU Long Beach and worked as a clinical researcher at Cedars-Sinai Medical Center examining human interactions and ergonomics in robotic-assisted surgery.

ACCREDITATION

The Center for Occupational and Environmental Health designates this activity for a maximum of 1.0 Contact Hour. Participants should claim only the credit commensurate with the extent of their participation.

Certificates of Completion

Certificates of Completion will be available to webinar participants who are present for the complete, live webinar, and logged in with their registered email address. Call-in attendees are not eligible for certificates at this time - Please download the Zoom app to log in via email on your smartphone whenever possible.

In order to receive your Certificate of Completion, qualified learners must complete the post-webinar evaluation within 7 days of the webinar. A link to the evaluation will be emailed to qualified learners 24 hours after the webinar via no-reply@zoom.us. Qualified learners who submit their evaluation will receive a Certificate of Completion via email, and can also print/save the certificate from their browser after submitting their evaluation.

If you're not able to attend the live presentation, no problem! We record most presentations and will host them on our website provided we have permission to do so. Presentation recordings are not eligible for Certificates of Completion.

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University of Michigan Center for Occupational Health and Safety Engineering (COHSE)

About the University of Michigan Center for Occupational Health and Safety Engineering (COHSE)

The University of Michigan Center for Occupational Health and Safety Engineering (COHSE) is a NIOSH Education and Research Center (ERC). Since inception in 1982, COHSE has supported comprehensive graduate-level educational programs to aspiring practitioners and researchers in Industrial Hygiene (IH), Occupational & Environmental Epidemiology (OEE), Occupational Health Nursing (OHN), and Occupational Safety Engineering and Ergonomics (OSE) to help meet the nation’s needs for qualified practitioners and researchers. Our academic programs are complemented with our highly effective Pilot Project Research Training (PPRT) program, and Continuing Education (CE) courses.

ACCESSIBILITY:

If you require an accommodation for effective communication (ASL interpreting/CART captioning, alternative media formats, etc.) to fully participate in this event, please contact Will Bellamy at (510) 642-8365 or wbellamy@berkeley.edu(link sends e-mail) with as much advance notice as possible and at least 7-10 days in advance of the event.